With high temperature forecast in the coming weeks, I would like to encourage those who need support to register for the Telicross REDi Service.
The Telecross REDi service supports people by regularly calling them during heatwaves.
Telecross REDi is activated by the South Australian Department for Communities & Social Inclusion when an extreme weather event is declared.
Telecross REDi assists vulnerable and isolated people cope with extreme weather events.
How it works
Red Cross volunteers call pre-registered clients up to three times a day to check on their wellbeing. The callers ask people how they are coping and remind clients of important measures to assist them through the extreme weather.
If a call goes unanswered or if someone is in distress, an emergency procedure is activated to ensure the safety and wellbeing of the client.
Using the Telecross REDi service
People in the community who are at risk during extreme weather events and require phone support during these periods are encouraged to register for the service.
This includes people who live alone, have a disability, are experiencing mental illness, are housebound, frail, aged, recovering from an illness or accident, or have an ongoing illness, such as diabetes or a heart condition. Carers of vulnerable people are also encouraged to register as they may be at risk during an extreme weather event.
To register with Telecross REDi phone 1800 188 071 or for more information click here or download the PDF.
For more information on staying cool during hot weather click here.